Post-event blog – Virtual Round Table Accelerating Your Digital Transformation

Alan Herrity  | Dec 09, 2020

By Alan Herrity  | Dec 09, 2020 | agile

Post-event blog – Virtual Round Table Accelerating Your Digital Transformation

At Momentum Search, our regular Virtual Round Tables bring expert advice and know-how to senior management and executives across Australia.

While many organisations are accelerating their digital transformation journey due to the pandemic, the truth is that these projects come with their own risks and difficulties. In fact, 70% of digital transformations fail, never mind the ones that come with an unproductive, and cost-draining process. At a time when digital transformation is proving make or break for businesses across the globe, it’s absolutely crucial that you get the basics right before embarking on your own.

To find out how to do this, we invited transformation expert Megan Fisher to host our most recent virtual round table event. A product person by trade, Megan has 20 years of digital transformation experience, bringing the people in an organisation together on the most effective transformation journey possible. 

In joining us, Megan shared the following 8 tips to ensure your digital transformation is as productive, cost-efficient and successful as possible. 

Establish your Why

The first key part of any transformation is to establish the link to strategy. What is your core strategic reason behind the need to change? This could be product simplification, cost reduction, having the ability to respond quicker in a competitive market, or improvements in customer experience. Whatever your strategic intent, it’s also important to ensure that executives are aligned, and the business case is compelling prior to commencing.

Put the right team in place

To execute any successful project, you’ve got to have the right people in the right roles. With digital transformations, experience matters. Not all companies have done it before and even if they have, it’s not necessarily a skillset that has been maintained. It’s always recommended to bring in some experts with the relevant experience if you want to avoid common pitfalls.

When it comes to the people on your project, it’s also a good idea to bring in what Megan calls “the challenger”. This is ideally an external person who you bring in to deliberately perform the challenger role, to ask the tough questions and challenge your thought processes. This can really help your organisation to find the genuine best process and break out of the “this is the way we have always done it” narrative.

Use multiple communication methods and put them on repeat

With the power of communication often underestimated, using repetition and different channels can be a good way to ensure your message gets through. It’s also important to make sure it’s always a two-way street; always ask for feedback, don’t just assume. At the round table, Megan shared her experience of successfully using town halls, emails, videos, yam jams (yammer sessions) and showcases in order to get really the message across.

Develop an agile approach to organisational change and communications that can evolve over time. It’s important to ensure that everyone is aware of your initiative, what is in it for them, and what role they need to play.

Slice and dice to match capacity

Depending on the limitations of your project, there can be real strategic benefits to slicing and dicing. For example, if you have limited funds or resources but have more time, consider a staged multi-year approach. It may be a really helpful technique to break the project up into more gradual sections.

Tackle challenges early with a problem-solving mindset

Tailoring your approach to your project is vital. Additionally, a good tip is to action the most valuable and potentially most difficult tasks first to ensure from the outset that they’re actually doable. A problem-solving mindset across the group is also fundamental when it comes to being prepared for when things go wrong.

Weigh up customisation

With any SaaS implementation, you’ve got to weigh up the pros and cons of customisation. Not a fan of unnecessary customisation, Megan explained that when your digital transformation involves SaaS, it’s better to avoid customising your SaaS, when you can update your processes instead.

Too much customisation can create a lot of extra expense, complication and be a burden to carry when future upgrades are delivered. The business must be aware of the challenges and complexity of customisation, making it important to look at every option before agreeing to customise.

Utilise outside expertise

To lessen the load, businesses should seriously consider partnering with start-ups, vendors or consulting partners. During her most recent role at AusNet Services, Megan and her team partnered with start-ups to bring non-traditional and cutting-edge solutions, alongside a valuable start-up culture, to her innovation transformation.

Evolve for success 

Lastly, if a transformation is ever going to be successful, it’s absolutely crucial to consistently measure across the entire project with a system that can evolve and improve as your project progresses. This can include benefits tracking, ROI or stage gates to de-risk investment, allowing you to only continue spending time and money on a digital transformation project that is really delivering.

By Alan Herrity 09 May, 2024
In a crowded job market, landing an interview can be challenging. Your CV might get lost in a flood of applications, so a good elevator pitch can make all the difference in getting the attention you need. The sales technique derives its name from the concept that you should be able to sum up your key points in the time it takes to ride an elevator to meet a client for the first time. This means you have 30 seconds to a minute to deliver a compelling description of what you have to offer. Use our elevator pitch template below to make that first crucial impression in the recruitment process. Part 1: Introduction Who you are. The technology or business problems you solve. The reason you are applying for the role. This requires a deep reflection on your experience and how it matches the job on offer. Part 2: Examples of Success Provide examples of problems you have solved. Use metrics to demonstrate your success. Highlight key outcomes. Part 3: Value Proposition Emphasise the benefits you bring to an organisation. Showcase your strengths and contributions. Part 4: Call to Action Close with a positive action. Schedule a follow-up interview. Here’s a sample pitch. Imagine talking to a Chief Information Officer who needs to deliver a Finance Transformation initiative. “My name is Alan Herrity. “I’m calling to discuss my application for the role of Senior Project Manager - Finance Transformation. “I am an experienced Project Manager with 15 years of experience in Australia and overseas. I have successfully delivered three consecutive finance transformations, cutting project delivery costs by up to 40%. “My role at Company Y was in the same industry, so I understand the challenges you need to navigate, and I can help you achieve a successful outcome. “With my experience, I can hit the ground running and use the lessons learned from my previous initiatives to save you time, effort, and money. “Can we set up an interview with your hiring manager to explore this further?” CONCLUSION Crafting an elevator pitch requires practice. A lot of candidates don’t like self-promotion, but mastering this skill could make all the difference. Remember, you have nothing to lose and everything to gain. To find out more, email Alan Herrity , Director, Momentum Search and Selection.
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Organisations need to re-think their approach to recruitment if they want to attract and retain the best staff. In this article, we outline key changes to the standard “Recruitment Operating Model” that can be made to improve candidate recruitment and onboarding. We have broken this down into Pre- and Post-Start Date phases, as these activities are usually carried out by different teams. PRE-START PHASE: 1. Streamline Your Process Many recruitment processes are so long that they deter candidates. To overcome this, walk through each step from a candidate’s perspective. Ask if the process enhances your company profile and if any actions are redundant so they can be eliminated. To cut recruitment time, consider short video screenings with three to five key questions to efficiently create your short list for face-to-face interviews. 2. Empower your Talent Teams Equip talent teams for success with a good Applicant Tracking System (ATS). This will help find the best talent and build better relationships and candidate pipelines. Having the right tools at their disposal helps your talent team hone in on the right applications and streamline the resume review process. 3. Reassess Background Checks Background checks that are overbearing and slow will undermine your goodwill with candidates. Walk through these checks from their perspective to identify questions and checks that might deter candidates from proceeding. POST-START DATE: 4. The Right Working Model These days, working models will usually be a blend of office-based and work from home options. Giving your staff the opportunity to work out what works best for them is a powerful motivator for staff loyalty. Work with nominated champions from each department to create a set of guidelines and a model that is best suited to the organisation’s needs. Ensure you get the right balance between meetings, collaboration, and quiet time for strategic thinking and innovation. A ‘You Choose’ approach allows employees to select their preferred option from the model as part of the Value Proposition they bring to the company. Provide the tools and support for office, hybrid, or remote work, and foster regular team and individual checkpoints to ensure people feel connected and supported. 5. Dedicated Onboarding Organisations often struggle to have the right technology in place for new starters from day one. This can make for an unwelcoming start as they scramble to come up to speed without the technology they need. Streamline the process as much as possible and assign a dedicated team to ensure that office, hybrid, and remote workers are onboarded and feel welcomed from the get-go. This will show that you are investing in them beyond just filling a position. 6. Connection Building Leaders should connect with team members from the outset and be cognizant of the working model, whether it is remote, office, or hybrid. In each case, you need to establish an operating rhythm that ensures staff feel connected. This shows you care for their wellbeing wherever they are working. 7. Training Invest in training for hybrid teams so your leaders can navigate the vagaries of modern work practices. Your managers need to have the skills to foster collaboration, connectiveness, and success across diverse work environments. Draw on the experiences of leaders who have successfully led remote teams in the past. 8. Career Development Employees can be concerned that remote working is career-limiting due to proximity bias, where those who are visible in the office are more likely to progress. Be sure your performance management process is fair and equitable, regardless of work location. 9. Upskill Leaders in Current Legislation Educate your leaders on current legislation, particularly Work Health and Safety (WHS) and hybrid work rules. Highlight their obligations to provide a safe place for work that extends beyond the office premises. Take Aways Use video for first stage interviews. Streamline your recruitment from a candidate perspective. Set up computer equipment on day one. Co-create working models to suit everyone’s needs. Mitigate career concerns about working from home. CONCLUSION Optimising your recruitment model needs to address pre- and post-start date activities. A seamless employee-centric process, with ongoing support and flexibility, will give you a head start in the talent acquisition marketplace. To find out more, email Alan Herrity , Director, Momentum Search and Selection.
a group of people are sitting around a table having a meeting .
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